11．下列屬于講話者個(gè)人素質(zhì)的是

A．語速                                                        B．準(zhǔn)確

C．音調(diào)                                                        D．富有感情

12．下列屬于一次性報(bào)告的是

A．可行性報(bào)告                                              B．月度報(bào)告

C．年度財(cái)務(wù)報(bào)告                                          D．周銷售報(bào)告

13．演講的開場白一般所占時(shí)間的比率是

A．10%                                                         B．30%

C．40%                                                         D．50%

14．下列屬于視覺輔助手段一般原則的是

A．輔助性                                                     B．娛樂性

C．客觀性                                                     D．記錄性

15．“干擾與聽眾的目光交流及融洽的關(guān)系”的視覺輔助手段是

A．白板                                                        B．翻紙板

C．實(shí)物                                                        D．投影儀

16.下列屬于良好傾聽技巧的是

A．保持開放的心態(tài)                                       B．注意講話者的外表和舉止

C．做詳細(xì)筆記                                              D．只聽事實(shí)

17．書信稱謂和結(jié)束語的正確搭配是

A.Dear Mr Smith;Yours faithfully                      B.Dear Sir;Yours sincerely

C.Dear Mrs Jones;Yours sincerely                     D.Dear Mr Bennett;Yours faithfully

18．根據(jù)語氣的不同，可以將報(bào)告分成

A．短報(bào)告和長報(bào)告                                       B．非正式報(bào)告、一般報(bào)告和正式報(bào)告

C．財(cái)務(wù)報(bào)告和事故報(bào)告                                D．日常報(bào)告和緊急報(bào)告

19．一個(gè)成功的報(bào)告的必備條件是

A．只涉及一個(gè)主題                                       B．可以包括讀者不需要的內(nèi)容

C．可以涉及多個(gè)主題                                   D．可以包括與主題無關(guān)的內(nèi)容

20．常用于表述離散性信息，能夠進(jìn)行數(shù)字對比的圖表類型是

A．表格                                                        B．曲線

C．圖形                                                        D．圖標(biāo)