(2015·貴州貴陽一模)Communication is an important part of any relationship. Many of us are __1__ to share our experiences or emotions with our friends. But when it’s our turn to lend a(n) __2__， we soon become bored or are short of ideas on how to __3__ and offer advice.

That’s because of what researchers call “l(fā)istener burnout (精疲力竭)”. A friend might talk to us __4__， often complaining about the same __5__ problems. When we offer quick advice to __6__ the situation, we may be unconsciously trying to __7__ ourselves from burnout. However, good listeners __8__ their natural tendency to solve the other’s problems hurriedly and to keep the conversation brief.

To be a good __9__， you need to use “active listening”. It starts with the real __10__ to help others and think through their feelings. Don’t __11__ things. You can start by putting your phone __12__ and sitting close to your friend. Let your facial expressions __13__ what he or she is saying. __14__ you are able to fully understand, acknowledge the other person’s __15__ by reflecting them back: “That must be really hard for you.” Use __16__ words or even sounds such as “yes”“right”， and “hmm” to __17__ the other person to continue.

Of course, a __18__ can be extremely hard if the other person is too critical. But don’t get defensive. Effective listeners don’t __19__ negative criticism. Instead, they listen and understand what the person is trying to convey __20__ responding.

【解題導(dǎo)語】　交流在人際關(guān)系中起著重要的作用，許多人都愿意和朋友分享自己的經(jīng)歷或情感，但是如何做一個(gè)善聽者呢?文章對(duì)這個(gè)問題進(jìn)行了說明。

1.A.afraid B.hesitant

C.shy D.eager

解析：選D。我們?cè)S多人都渴望和朋友分享自己的經(jīng)歷或感情。be eager to do sth.“渴望做某事”。

2.A.shoulder B.hand

C.ear D.eye

解析：選C。lend an ear為固定短語，意思為“傾聽”。

3.A.respond B.explain

C.argue D.quit

解析：選A。根據(jù)“and offer advice”可知，我們對(duì)如何做出反應(yīng)(respond)和提供建議沒有了主意。

4.A.aimlessly B.endlessly

C.deliberately D.cautiously

解析：選B。由下文的“經(jīng)常抱怨同樣老生常談的問題”可知，這里應(yīng)該是無休止地(endlessly)對(duì)我們談這些。

5.A.difficult B.old

C.acute D.sensitive

解析：選B。參見上題解析。

6.A.fix B.discuss

C.create D.describe

解析：選A。由“offer quick advice”可知，應(yīng)選fix，表示“解決”。

7.A.forgive B.protect

C.discourage D.prevent

解析：選B。protect sb./sth. from sth.表示“保護(hù)某人/某事免于某事”，符合語境。

8.A.follow B.display

C.form D.overcome

解析：選D。然而，好的傾聽者會(huì)克服(overcome)他們的自然傾向來迅速解決他人的問題。

9.A.reader B.partner

C.listener D.speaker

解析：選C。由下文的“active listening”可知，做一個(gè)好的傾聽者(listener)需要積極地傾聽他人訴說。

10.A.demand B.habit

C.desire D.ability

解析：選C。開始時(shí)要有真的要幫助別人的渴望(desire)，并認(rèn)真考慮他們的感情。

11.A.skip B.rush

C.overlook D.postpone

解析：選B。rush things表示“倉促做事”，符合語境。

12.A.away B.off

C.out D.up

解析：選A。這里表示把你的手機(jī)收起來(putting your phone away)，緊緊地坐在你朋友身邊。

13.A.record B.restrict

C.reflect D.replace

解析：選C。由下文的“by reflecting them back”可知，這里表示讓你的面部表情對(duì)你朋友所說的話做出反應(yīng)。

14.A.Whether B.Since

C.While D.If

解析：選A。作為一個(gè)傾聽者不管你是否(whether)能夠完全理解對(duì)方，你都要對(duì)對(duì)方的感情(feelings)做出回應(yīng)。

15.A.suggestions B.purposes

C.responses D.feelings

解析：選D。參見上題解析。

16.A.big B.tough

C.strong D.short

解析：選D。由下文的yes, right和hmm可知，要用簡短的(short)語言來鼓勵(lì)(encourage)他人繼續(xù)說下去。

17.A.force B. remind

C.encourage D.convince

解析：選C。參見上題解析。

18.A.conversation B.suggestion

C.problem D.lecture

解析：選A。由語境可知，這里說的是談話(conversation)很難進(jìn)行下去。

19.A.give up B.make up

C.leave out D.block out

解析：選D。善聽者不會(huì)抹去負(fù)面批評(píng)，相反，他們會(huì)在做出反應(yīng)之前傾聽并且明白這個(gè)人試圖傳達(dá)的意思。block out“不去想，抹去”。

20.A.after B.before

C.while D.once

解析：選B。參見上題解析。