督辦問責(zé)機(jī)制

monitoring and accountability mechanism

　　漢譯英：

　　優(yōu)化政務(wù)服務(wù)便民熱線，不僅要方便群眾撥打，更要優(yōu)化流程和資源配置，強(qiáng)化技術(shù)支撐，實現(xiàn)熱線受理與后臺辦理服務(wù)緊密銜接。

　　要健全接訴即辦和督辦問責(zé)機(jī)制，確保企業(yè)和群眾反映的問題和合理訴求及時得到處置和辦理，使政務(wù)服務(wù)便民熱線接得更快、分得更準(zhǔn)、辦得更實。

　　Optimized hotlines shall be convenient for people to access. Procedures and resource allocation should be refined, and technical support should be strengthened to better align hotline operations with related handling services.

　　A sound mechanism to efficiently deal with complaints, as well as monitoring and accountability mechanisms, shall be established to see that problems and reasonable demands raised by businesses and people are properly handled in a timely manner, and to ensure that government service hotlines can be swiftly accessed, public concerns be more accurately referred to relevant departments and things get done efficiently.

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