二、多項(xiàng)選擇題（本大題共5小題，每小題2分，共10分）��

在每小題列出的五個(gè)備選項(xiàng)中至少有兩個(gè)是符合題目要求的，請(qǐng)將其選出并將“答題��  紙”的相應(yīng)代碼涂黑。錯(cuò)涂、多涂、少涂或未涂均無(wú)分。��

21．影響人際關(guān)系的內(nèi)在因素主要有��

A.生理因素                                                      B.習(xí)俗禮儀因素��

C.價(jià)值觀念因素                                               D.心理因素��

E.社會(huì)因素��

22．學(xué)習(xí)掌握人際關(guān)系原則的重要性表現(xiàn)在��

A.解除困惑                                                      B.有據(jù)可依��

C.增強(qiáng)自信                                                      D.緩解抑郁��

E.改善關(guān)系��

23．以下屬于人際交往心理障礙表現(xiàn)的有��

A.自傲                                                             B.自卑��

C.開(kāi)朗                                                             D.孤僻��

E.羞怯��

24．以下行為中符合人際交往原則的有��

A.不能準(zhǔn)時(shí)赴約提前告知對(duì)方                          B.對(duì)待窮親戚富親戚一視同仁��

C.售貨員主動(dòng)向顧客介紹產(chǎn)品                          D.招待朋友時(shí)不停的敬煙勸酒��

E.對(duì)朋友有求必應(yīng)，講“義氣”��

25．以下符合與外賓交往常用禮節(jié)的有��

A.宴會(huì)時(shí)不拒絕主人敬的酒                             B.約會(huì)時(shí)不遲到早退��

C.到外賓住所應(yīng)提前約定                                 D.與外賓交談時(shí)表情自然��

E.男士與女士握手時(shí)只握指尖部分��