6.除了可重復(fù)性外，過程還具備的另一個條件是(      )

A.可測量性                                                        B.周期性

C.效益性                                                            D.可預(yù)測性

7.摩托羅拉公司確立的質(zhì)量改進(jìn)目標(biāo)，就是要將百萬機(jī)會缺陷數(shù)(DPMO)降至(      )

A.233                                                                 B.150

C.68                                                                   D.3.4

8.新七種工具中唯一的定量分析方法是(      )

A.KJ法                                                              B.矩陣圖

C.矩陣數(shù)據(jù)分析法                                              D.矢線圖

9.從當(dāng)前的情況看，我國質(zhì)量監(jiān)督主體的主導(dǎo)者是(      )

A.生產(chǎn)方                                                            B.顧客

C.政府                                                               D.認(rèn)證機(jī)構(gòu)

10.當(dāng)顧客感知質(zhì)量超過顧客期望時，顧客會感到(      )

A.非常滿意                                                        B.滿意或沒有不滿意

C.不滿意                                                            D.無所謂滿意不滿意

11.反映一個組織之所以存在的理由或價值，這指的是(      )

A.組織的使命                                                     B.愿景

C.組織的社會責(zé)任                                              D.核心價值觀

12.人力資源管理最基本的環(huán)節(jié)是(      )

A.職業(yè)管理                                                        B.職位分析

C.人力資源規(guī)劃                                                 D.員工培訓(xùn)

13.在產(chǎn)品設(shè)計過程中，小批試生產(chǎn)階段這一步驟主要是(      )

A.模擬試驗                                                        B.參數(shù)設(shè)計

C.工作圖設(shè)計                                                     D.考驗工藝

14.“需要時數(shù)據(jù)和信息容易訪問或獲得”屬于數(shù)據(jù)和信息特征中的(      )

A.及時性                                                            B.完整性

C.可用性                                                            D.可靠性

15.供應(yīng)商關(guān)系改進(jìn)的最高階段是(      )

A.成立聯(lián)合團(tuán)隊                                                 B.提升價值

C.信息共享                                                        D.資源共享