11.Fiedler的權(quán)變模式理論認(rèn)為，領(lǐng)導(dǎo)的效果取決于(      )
A.領(lǐng)導(dǎo)者的心情                                        B.情境因素
C.領(lǐng)導(dǎo)者的個(gè)人特質(zhì)                                 D.領(lǐng)導(dǎo)者個(gè)人因素與情境因素的相互作用
12.雙方將沖突作為需要雙方共同來(lái)處理的問(wèn)題，這種對(duì)待沖突的方式屬于(      )
A.妥協(xié)                                                      B.順應(yīng)
C.合作                                                      D.對(duì)峙
13.要想交深層朋友，________是最根本的。(      )
A.時(shí)間投入                                               B.酬賞投入
C.身體接觸                                               D.感情投入
14.人們常常通過(guò)協(xié)商來(lái)解決人際沖突，有效協(xié)商的策略不包括(      )
A.協(xié)商中最有利的最初立場(chǎng)                      B.協(xié)商中怎樣逃避
C.采用逐漸回報(bào)策略                                 D.協(xié)商中怎樣讓步
15.團(tuán)體決策有多種方法，Rogeberg認(rèn)為比較優(yōu)的方法是(      )
A.頭腦風(fēng)暴                                               B.德?tīng)柗品?
C.具名群體技術(shù)                                        D.階梯技術(shù)