1. An example of a qualitative approach to demand forecasting is _____________

　　A. trend analysis

　　B. the Delphi technique

　　C. multiple predictive models

　　D. modeling

　　2. Services that are offered to employees who are being transferred to different locations are known as _____________

　　A. outplacement services

　　B. relocation services

　　C. transfer services

　　D. adjustment services

　　3. Self-appraisals are best for_____________

　　A. administrative purposes

　　B. developmental purposes

　　C. promotional purposes

　　D. regulatory purposes

　　4. The point system permits jobs to be evaluated on the basis of elements known as_____________

　　A. description factors

　　B. compensable factors

　　C. skill factors

　　D. knowledge factors

　　5. Sometimes organizations provide services to terminated employees that help them bridge the gap between their old position and a new job. These services are known as_____________

　　A. downsizing programs

　　B. “headhunting” assistance programs

　　C. outplacement assistance

　　D. employee assistance programs(EAPs)

　　6. Consultation provided by HR staff should not_____________

　　A. be based on managerial expertise

　　B. be based on technical expertise

　　C. help managers or supervisors make firm decisions

　　D. conflict with the goals of the managers or supervisors seeking assistance

　　Answer:

　　1.B 2.B 3.B 4.B 5.C 6.D