Directions:

　　Write a composition entitled A Complanint about Bad Service. You should write at least 120 words according to the outline given below in Chiness.

　　1.對(duì)你所經(jīng)歷的一次惡劣的服務(wù)進(jìn)行投訴;

　　2. 提出改善的建議。

　　A Complanint about Bad Service

　　Aug 26, 2011

　　Dear Sir or Madam，

　　I am writing to you to complain about the service of your local express, which turned my trip last week a nightmare. The major problems are as follows. In the first place, the so-calIed "luxury car" before me was not in good condition. In the secood place, the only train attendant available was the most unhelpful person I have ever seen. Worst of all, when the train finally arrived in London, it was six hours late.

　　親愛的先生或女士：

　　我寫信是為了向您投訴普通快車的服務(wù)，它把我上周的旅程變?yōu)榱艘粓?chǎng)噩夢(mèng)。主要問題如下：首先，我面前的所謂的"豪華車廂”情況并不是那么好。第二，列車上唯一可服務(wù)的乘務(wù)員是我所見過的最無可助益

　　的人。最糟糕的是，當(dāng)列車終于抵達(dá)倫敦時(shí)，已經(jīng)晚了六個(gè)小時(shí)。

　　I think several measures should be taken to solve the problems. On the one hand, the Cars of your train need maintenance on a regular basis. On the other hand, you staff need training on how to make the trip with your train more pleasant. You also have to make effort to make sure your trains leave and arrive on time.

　　我認(rèn)為應(yīng)采取幾項(xiàng)措施來解決問題。一方面，您的火車車廂需要定期維護(hù)。另一方面，您的職員需要就如何使您的火車之旅更加愉快進(jìn)行培訓(xùn)。您還必須作出努力，以確保您的火車準(zhǔn)時(shí)離開并到達(dá)。

　　It is my sincere hope that the problems above will be solved as soon as possible. I'm looking forward to your early reply.

　　Thanks.

　　我真誠地希望上述問題會(huì)盡快得到解決。我期待著您的早日答復(fù)。

　　謝謝。

Yours truly,

Tom Young

(171 words)

您真誠的

楊湯姆

2011年8月26日