Information and communications are central to modem society and organizations. One approach to
understand the working environment is to consider an organization as a communications system. An
organization that has open lines of communication with valid, honest information going up, down, and
throughout the organization will be much more effective and a much better place to work than the
organization that attempts to restrict the flow of information or distort and deceive. When leadership
attempts to keep workers in the dark, workers tend to become distrustful. This undermines their
cooperation.
It is easy to understand the value and importance of open, honest communications and valid information.
Yet, few organizations are able to function in this manner. In the long run, poor communication will
undermine the entire organization. Restricting communication and distorting information are symptoms of
short-range thinking. We must avoid these stupid, short-sighted traps and constantly strive for an open
communications system with objective information.
譯文:信息和溝通對現(xiàn)代社會和企業(yè)組織是非常重要的。了解工作環(huán)境的一個方法是把一個企業(yè)組織看作一
個溝通系統(tǒng)。一個企業(yè)組織如果具有公開的溝通渠道,信息真實可靠,以及全方位溝通,那么其工作效能
將會更高,在這里比在一個企圖封閉信息溝通或曲解甚至欺騙的企業(yè)組織中更適宜工作。領(lǐng)導(dǎo)層如果讓員
工蒙在鼓里,員工就會對領(lǐng)導(dǎo)不信任。這就破壞了他們的合作。
懂得開誠布公溝通的價值和重要性是不難的。然而,能夠這樣做的企業(yè)并不多見。從長遠(yuǎn)來看,不良
溝通,會破壞整個企業(yè)組織。限制溝通和曲解信息是鼠目寸光的做法。我們必須擺脫這些愚昧、短視的束
縛,致力于營造一個確?陀^信息為基礎(chǔ)的溝通體系。
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