政務服務便民熱線
government service hotline
中國將優(yōu)化政務服務便民熱線，提高為企便民服務效率和水平。
政務服務便民熱線直接面向企業(yè)和群眾，是反映問題建議、促進政府科學決策、推動解決政務服務問題的重要渠道，近年來在為企為民排憂解難上發(fā)揮了積極作用。
要按照深化“放管服”改革要求，針對目前政務服務熱線號碼多、群眾辦事多頭找等問題，推動政務服務便民熱線優(yōu)化。
對涉及企業(yè)和群眾的非緊急政務服務熱線，壓實地方特別是市縣責任，地方設(shè)立的政務服務熱線以及國務院有關(guān)部門設(shè)立并在地方接聽的政務服務熱線，號碼能歸并的盡量歸并，盡可能使用一個號碼，方便群眾記憶和使用，體現(xiàn)一個窗口服務。
China will optimize government service hotlines, improve the efficiency and capacity of government services for businesses and individuals.
Government service hotline is directly oriented to businesses and the public, and serves as an important channel to report problems, make suggestions, facilitate government decision-making and help solve public service issues. It has played a positive role in addressing pressing concerns for enterprises and people in recent years.
Regarding the large numbers of government service hotlines and inconvenience in accessing services, service hotlines will be optimized in keeping with the requirements of deepening reform of government functions.
Local governments, especially governments at county and city levels, should fulfill due responsibilities for non-emergency hotlines related to enterprises and people. Service hotlines set up by governments at local levels and those established by relevant departments of the State Council and operated at the local levels shall be merged, wherever possible, into one unified number, to the convenience of the people. This embodies services at a single window.
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