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　　有一次，在擁擠的車廂門(mén)口，我聽(tīng)見(jiàn)一位男乘客客氣氣地問(wèn)他前面的一個(gè)女乘客：“您下車嗎?” 女乘客沒(méi)理他。“你下車嗎?” 他又問(wèn)了一遍。女乘客還是沒(méi)理他�！跋萝噯�?”他耐不住了，放大聲問(wèn)，那女乘客依然沒(méi)反應(yīng)�！澳闶敲@子，還是啞巴?”他急了，捅了一下那女乘客，也引得車廂里的人都往這里看。女乘客這時(shí)也急了，瞪起一雙眼睛回手給了男乘客一拳。

　　見(jiàn)此情景，我猛然想起在60路 沿線上有家福利工廠，女乘客可能就是個(gè)聾啞人聽(tīng)不見(jiàn)聲音。我趕忙向男乘客解釋，又用紙條寫(xiě)了一句話，舉到女乘客眼前:“對(duì)不起! 他要下車，他問(wèn)了您好幾聲，您是不是沒(méi)聽(tīng)見(jiàn)?”女乘客點(diǎn)了點(diǎn)頭，把道讓開(kāi)了。

　　從此以后，我就特別注意聾啞人的特征，還從他那里學(xué)會(huì)了一些常用的手語(yǔ)。比如，我可以用啞語(yǔ)問(wèn)他們:“朋友，您好!”“您到哪里下車?”“您請(qǐng)往里走!”“謝謝”等等。這樣，不僅我能更好地為他們服務(wù)，與他們進(jìn)行感情交流，也減少了一些他們與其他乘客的誤會(huì)和糾紛。

　　【參考譯文】

　　Once I heard a man politely ask a woman in front of him at the crowded door of the bus, "Are you getting off?"The woman made no response. "Getting off?" he asked again. The woman still made no response.” Getting off, or not?" he shouted, as he was getting impatient, but there was still no response. "Are you deaf, or dumb?" he burst out. Very much irritated, he gave her a slight push, which attracted the attention of other passengers. Also irritated, the woman stared at him and hit back.

　　At this point, I suddenly remembered that there was a welfare factory on the route of Bus No. 60 and that the woman might be a deaf mute from there.I told the man what I was thinking and then I wrote on a slip of paper: "Excuse me, but he wants to get off. He's asked you several times, but you didn't seem to hear him. Right?" When I showed it to the woman, she nodded and made way for him.Since then I have paid special attention to those who look like deaf mutes. I have learned from them some sign language with which I can say such things as "Hello, how are you?" "Where are you going?" "Please move on!" "Thanks!" In this way, I can render them better service and be friends with them and also reduce their misunderstandings and conflicts with other passengers.

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