WHAT IS IMPORTANT WHEN ……?

　　Meeting foreign clients for the first time

　　* Foreign language skills

　　* Knowledge of cultural differences

　　【詞匯&短語】

　　記住 bear in mind 多文化的multicultural

　　本族語、母語 native tongue 澄清、凈化 clarification

　　過失、出丑 gaffe 敏感、敏感度 sensitivity

　　攻讀、熟讀 read up 雙贏 win-win

　　謙恭有禮 courtesy 關(guān)系，一致，和諧 rapport

　　名片 business card

　　【句型點擊】

　　* 如何詢問對方意見

　　Do you mind …?

　　Would you like…?

　　Could you ….., please?

　　I was wondering if you could…?

　　【參考范例】

　　There are certain points to bear in mind when interacting with foreign clients for the first time. First, since many international clients prefer to deal in their native tongue, to grasp some foreign language skills can be greatly helpful sometimes we need to make a conscious effort to slow down to produce a fluent communication.

　　And in communication, gaffes arise due to differences in cultures. For an extensive discussion with a foreign client, you’d better take the effort to read up about their country and know common things about their culture. It usually takes quite some time to comprehend the knowledge of cultural differences and respond appropriately.

　　What’s more, you need to ensure that you make the best impression on potential foreign clients and fine business etiquette helps in a good impression. Simple courtesies such as shaking hands firmly and exchanging business card can make multicultural clients feel comfortable.

　　Additionally, asking questions and seeking clarifications will help you understand the goals, concerns and overall needs of the foreign clients participation in communication and cultural sensitivity is all takes to create a win-win situation and build a great rapport with your foreign client.