The secret of success in electronic commerce lies in placing a new emphasis on a well-established area. That area is customer service, which is now the only point of (19) between a business and the buying public.

　　There are a number of factors in a real-world shop that (20) people's perceptions of a business: these (21)the location and the appearance of the premises,the quality and the pricing of the merchandise or services’and the behaviour of the staff.

　　However, if a company is trying to make a good impression with online customers,most of these factors do not (22) a part. In the (23) of these factors, the way customers are (24) when they have a reason to call has a fundamental effect on a company's ability to retain them as customers. Even more than regular telephone or in-person customers, web customers are impatient，easily frustrated and always conscious that they have other places where they can (25) their business.Preventing them from doing that means meeting them on their own(26)and providing them with what they want.

　　This necessity, in(27)，means that companies that sell over the net must get back-end functions right. Imposing(28) requirements on customers will not work; a business that (29) on customers emailing for assistance instead of using the phone, for example, will lose repeat custom.

　　If the phone is used, it must be answered (30), and the staff should look for ways of helping even the most awkward customers(31), as is more usual,trying to find some(32) to blame the customer for any problem.

　　An important，final point is that it is vital that all addresses，web links and phone numbers work properly and efficiently. This ought to (33) without saying.Experience，however, shows that it does not.

　　19、A relationship B association C. meeting D contact

　　20、A force B determine C decide D fix

　　21、A enclose B consist C include D contain

　　22、A get B run C play D have

　　23、A absence B lack C need D scarcity

　　24、A cared B treated C dealt D considered

　　25、A deliver B bring C move D take

　　26、A policies B standards C terms D conditions

　　27、A turn B sequence C line D order

　　28、A dense B rigid C deep D solid

　　29、A demands B insists C expects D instructs

　　30、A punctually B precisely C promptly D presently

　　31、A apart from B other than C except for D rather than

　　32、A case B excuse C fault D purpose

　　33、A do B make C go D come

　　2016年商務英語考試中級鞏固測試題及答案匯總

　　2016年BEC商務英語初級考前模擬練習匯總

　　2016年商務英語考試模擬試題培訓高級強化題匯總

　　我個人認為，完形填空這種題型屬于BEC閱讀里相對不容易把握的。其他幾個部分多參照原文就能找到答案，而完形填空的答案有的時候靠分析是得不 出結果的，因為會考到一些固定用法，而且是商務英語里的固定用法。固定用法一時半會是無法積累的。要想做好BEC里的完形填空，一是要掌握一定的解題技巧 (比如排除法和猜題)，二是要培養(yǎng)商務英語的感覺。感覺的培養(yǎng)也有兩種途徑，一個是多讀原版商業(yè)英語文章，另一個就是把歷年BEC真題里的完形填空原文填 上空缺的單詞反復朗讀。

　　這篇名為《電子商務成功秘訣》的文章主要分析了從事電子商務必須考慮的幾個factor。重點考慮的是如何服務客戶，不是在線的，而是電話。

　　19題首先考的就是一個固定的商務英語用法。Point of contact,接觸點。商業(yè)詞典的解釋：Person or a department serving as the coordinator or focal point of an activity or program.英文WIKI的解釋：A point of contact (POC, also single point of contact or SPOC) is the identification of, and means of communication with, person(s) and organizations(s) associated with the resource(s).

　　26題，on one's own terms,根據某人自己的主張。聯系此句上下文，是說電子商務的客戶不好伺候，得按照他們的意思來提供他們想要的。所以后面的28題應該選擇rigid，僵硬的。意思是不能把一些僵硬的要求強加在客戶的身上。

　　27題，in turn相應的;in sequence按順序，依次;in line成一直線;in order整齊，秩序井然。

　　31題，后面的as is more usual是插入語，在這里完全可以忽略不計，聯系整個句子的意思。是說員工應該想辦法對付哪怕是最難對付的客戶，而不是找借口去指責客戶。所以應選 rather than s(而不是)。apart from相當于except for，除了…外(都),other than相當于except，除…以外。

　　32題，理解了上下文，應該選excuse。與fault相關的短語是find fault with

　　33題，go without saying固定用法，不言而喻的意思。

　　1. 該組有10個商務英語英文詞或詞組，下面均有英文詞或詞組來進行解釋。請將正確的選項標出，要求英英轉換意義準確，符合商務英語規(guī)范。(10分)

　　(1) currency

　　A. the money in use in a particular country B. flow of price

　　C. at present D. deposit in the bank

　　(2) vary

　　A. to change or be different B. to choose

　　C. to apply for D. to refuse

　　(3) tumble

　　A. to be trapped in difficulty B. to fall quickly and without control

　　C. to be tired of doing D. to become less in number or smaller

　　(4) breach

　　A. an act of breaking a law, promise B. a specialized company

　　C. a part of an institution D. an agreement or contract

　　(5) take the law into their own hands.

　　A. to solve the problem by themselves B. to break or violate the law

　　C. to explain the clauses in the law D. to understand the law as they think

　　(6) seminar

　　A. survival B. study of a university

　　C. sightseeing D. social setting

　　(7) grace

　　A. a person who controls property

　　B. a period of time allowed before sth. happens

　　C. a generally accepted opinion D. a way of dealing with a problem

　　(8) veto

　　A. a refusal to allow sth. to be done B. a particular right to do sth.

　　C. an amount of money paid to obtain insurance

　　D. disagreement or unfriendliness

　　(9) priority

　　A. to pose a threat B. to produce life cycle

　　C. being prior D. to meet expenses

　　(10) to fluctuate

　　A. to add several things together

　　B. to produce or provide something official

　　C. to change or vary D. to judge or decide something

　　2016年商務英語考試中級鞏固測試題及答案匯總

　　2016年BEC商務英語初級考前模擬練習匯總

　　2016年商務英語考試模擬試題培訓高級強化題匯總

　　2. 該組有10個商務英語英文詞或詞組，下面均有漢語詞或詞組來進行解釋，請將正確項選出，要求英漢轉換意義準確，符合商務英語規(guī)范。 (10分)

　　(1) to prevent

　　A. 遵守 B. 暫緩

　　C. 刪除 D. 阻止

　　(2) fluctuation

　　A. 矛盾 B. 波動

　　C. 通貨膨脹 D. 流利，流暢

　　(3) to benefit

　　A . 批準于 B. 簽定于

　　C. 投訴于 D. 得益于

　　(4) in reliance on

　　A. 與...一致 B. 依靠

　　C. 提議 D. 遵守

　　(5) with reference to

　　A. 指定 B. 參考

　　C. 關于 D. 遵守

　　(6) usher in

　　A. 內部使用 B. 迎來

　　C. 丟棄 D. 相似

　　(7) private placement

　　A. 私人財產 B. 私募

　　C. 公募 D. 保密機構

　　(8) interest-free

　　A. 無利率的 B. 漠不關心的

　　C. 不感興趣的 D.免息的

　　(9) to confirm an order

　　A. 批準一個訂單 B. 草簽一個訂單

　　C. 延續(xù)一個訂單 D. 終止一個訂單

　　(10) revocation of offer

　　A. 中止發(fā)盤 B. 撤回發(fā)盤

　　C. 撤銷發(fā)盤 D. 發(fā)出要約

　　2016年商務英語考試中級鞏固測試題及答案匯總

　　2016年BEC商務英語初級考前模擬練習匯總

　　2016年商務英語考試模擬試題培訓高級強化題匯總