寫作WRITING

　　PART ONE

　　The staff in your office decided to spend holidaystogether this year. While reading the new you areattracted by the advertisement of the Grand PalazzoHotel in Italy. No one in your office has ever been toItaly. So you want your secratary to contact thehotel through telephone.

　　. Write a short message to Ms. Emily Malan ,your secretary.

　　. Suggest the Visit to Italy.

　　. Give the hotel telephone number to her.

　　. Ask her to contact with that hotel.

　　. write 30-40 words on your Answer Sheet.

　　PART TWO

　　You work for Global institute inc. , which produces softwares. You are responsible forQuality Management System.

　　Study the following graph which shows the effort taken by your company and IBI Inc , yourmain competitor. In the graph ,the Quality Management is divided into five parts.

　　. Use the information in the graph to write a short report (about 100 120 wards)suggesting ways of improving the quality management of your company.

　　寫作部分參考答案(Sample for reference)

　　PART ONE

　　To : Emily

　　As on one in the office has been to Italy, it will bea good idea to visit it. We may stay in the GrandPalazzo Hotel and the telephone is 809. 775. 3333. Please contact them to get furtherinformation.

　　PART TWO

　　How to improve Quality Management System with limited capitals? That is the key to

　　success. After careful study of IBI Inc 'our main competitor ,we find that they spend somemoney in Customer Service and Vender inspections which are vital to Quality Management. Aswe know, softwares are developed quickly. Customers and venders know clearly what theyneed. Therefore, we should develop programmes based on information through CustomerService and Vender inspections. Another fact with our attention is that although IBI Inc.’s Plantproductivity is not high, they can sell out their new, high-quality softwares quickly as theyhave a very good Quality Control System. Therefore, we should adjust the capitals.

　　. Write on your Answer Sheet.