I. MULTIPLE CHOICES (10小題，每小題1分，共10分)

　　Choose the letter indicating the best choice to complete each sentence or answer each question. Your judgment should be based on your understanding of the course book.

　　1. The _________ in an instruction warn readers about possible injury or other dangers.

　　A. special skills B. cautions C. time frame

　　2. How does a process description function?

　　A. It describes what an object is like.

　　B. It explains how something works.

　　C. It explains how to perform a process.

　　3. Graphic aids provide a(n) ________ representation of words.

　　A. audio B. verbal C. visual

　　4. A ________ is used to show how the parts of a whole are distributed.

　　A. pie chart B. line graph C. map

　　5. A service culture is a combination of ________ policies and attitudes that penetrate a company.

　　A. customer-focused B. technology-focused C. capital-focused

　　6. Choose the most appropriate response to this customer inquiry: “What was the profit margin on that project? I need the information for my monthly report.”

　　A. Why would I tell you? You are not my customer.

　　B. I’m not sure but it might be about 48 percent.

　　C. I don’t know, but I can find out for you. I’ll call you in a few minutes.

　　7. ________ is what you do most frequently in the daily life.

　　A. Intensive listening B. Casual listening C. Active listening

　　8. Active participation in meetings means that ________.

　　A. you should keep the meeting under control

　　B. you are partially responsible for the meeting

　　C. you must not make any important decisions

　　9. Which of the following is NOT a popular meeting time?

　　A. Early in the morning. B. Right after lunch. C. Late in the evening.

　　10. Use a general resume if ________.

　　A. you are applying for a variety of jobs

　　B. you’ve got one particular job in mind

　　C. you’ve targeted on one or two companies