Part I MULTIPLE CHOICES (10 points, 1 point each)

　　Choose the letter indicating the best choice to complete each sentence or answer each question.

　　1. Nonverbal symbols can ______ the verbal message.

　　A. reinforce

　　B. contradict

　　C. both A and B

　　2. The most frequent form of communication is ______.

　　A. speaking

　　B. listening

　　C. reading

　　3. When illustrating the steps in a new procedure,which of the following graphic aids can be best used ?

　　A. flowchart.

　　B. A line graph.

　　C. A map.

　　4. A description ______.

　　A. is a verbal and visual picture of something

　　B. is a series of events that take place over time

　　C. explains how to perform a task or do something

　　5. A ______ is used to illustrate changes in quantities.

　　A. pie chart

　　B. line graph

　　C. map

　　6. The pitch of your voice is ______.

　　A. the way your message sounds

　　B. its highness or lowness

　　C. the way in which you make a word sound

　　7. ______ tell readers how to do something.

　　A. Descriptions

　　C. Instructions

　　B. Resumes

　　8. Persuasive letters are organized in the ______ order.

　　A. direct

　　B. indirect

　　C. direct-indirect

　　9. The first step in any job search is to analyze _______.

　　A. your personal and career goals

　　B. your target market and company

　　C. your study and work experience

　　10. If the size of the audience listening to your presentation is small, _______.

　　A. you need a good sound system and effective visual aids

　　B. you should talk about the subject without introduction

　　C. you may be able to have more audience interaction