immensely. However, this does not mean that more investment in technology automatically proves beneficial: system can become outdated or employees may lack appropriate training. There are many communications tools now available but a firm cannot afford all of them. Even if it could, it does not actually need them all. The potential gains must be weighed up against the costs, and firms should realize that more communication does not necessarily mean better communication.
As the number of people involved in an organization increase, the use of written communication rises even faster. Instead of a quick conversation to sort something out numerous messages can be passed backwards and forward. This can lend to a tremendous amount of paperwork and is often less effective than face to face communication. When you are actually talking to someone you can discuss things until you are happy they have understood and feedback is immediate. With written messages, however, you are never quite sure how it will be received. What you think you have said and what the other person thinks you have said can be very different.
The amount of written information generated in large organization today can lead to communication overload. So much information is gathered that it gets in the way of making decisions. Take a look at the average manager's desk and you will see the problem -- it is often covered in letter, reports and memos. This overload can lead to inefficiencies. For example, managers may not be able to find the information they want when they need it. Communication is also becoming more difficult with the changes occurring in employment patterns. With more people working part-time and working from home, managing communication is becoming increasingly complex.
13. In the first paragraph the writher recommends that communication with staff should include _____.
A. some feedback on their job performance
B. an explanation of how company targets have been set
C. information on promotion prospects within the company
D. an indication of which duties they can expect assistance with
14. According to the writer, the best way of achieving effective communication is to _____.
A. adapt the message to suit a particular audience
B. make the content of messages brief and direct
C. select the most suitable means of conveying a particular message
D. ensure that information is targeted at the appropriate group of people
15. What does the writer say about the communication options available to senior manager?
A. Sending memo to staff is one of the most efficient methods.
B. It is important to find the time to discuss certain matters with staff.
C. They should increase the range of options that they use.
D. Getting junior managers to talk to staff can create different problems.
16. What advice is given about the communication tools made available by technology?
A. Aim to limit staff use of certain communication tools.
B. Evaluate them in terms of the expenditure involved.
C. Select them on the basis of the facilities they offer.
D. Encourage more staff to attend training courses in their use.
17. According to the writer, a problem with written communication is that _____.
A. the message can be interpreted differently to what was intended
B. it can be easy for people to ignore the contents of a written message
C. most people are more comfortable with face-to-face communication
D. it is possible for correspondence to get lost within a large organization
18. According to the article, what is the effect of receiving large amounts of written information?
A. It is counter-productive.
B. It causes conflict in a company.
C. It leads to changes in work patterns.
D. It makes the main points more difficult to identify.
Part Five
Questions 34-45
CHECKING IN TO A WORKING BASE
0    Smart business travelers today are staying at the airport to do business. Rather than
00    waste of time in traffic jams as they try to reach city center venues, business people
34.    are using conference facilities on the offer at airports. Busy executives are also
35.    staying there overnight to avoid the difficulty of getting there for take an early morning
36.    meeting. And it makes sense for international meetings to be held air airports. It is
37.    principally through the improvement in airport hotels that has enabled this
38.    development to take place. Today these mini-conference centers provide services are
39.    designed for business travelers, like a quick check-in and round-the-clock restaurants,
40.    so they can get to work as quickly as possible. They are also less expensive place
41.    than their city center counterparts. Not long years ago, airport hotels were
42.    uncomfortable, unattractive and inconvenient for as far as the business traveler was
43.    concerned. Yet now that there is strong interest, as travelers become aware of the
44.    new facilities. Demand for small meeting rooms is huge, usually for interviews or one-to-one
45.    meetings, where executives fly them in and out the same day. The age of the airport is upon us.

參考答案!

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40. CORRECT

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42. YEARS

43. FOR

44. THAT

45. CORRECT