三.LISTENING

PART ONE

Questions 1-12

. You will hear three face to face conversations.

. Write down one word or number in the numbered spaces on the forms below.

Message One. Questions 1-4

Ordering List

Table No : 3

Name of Customer : Mr.

Dishes : Drink 2 bottles of beer.

Main Dishes : Chicken with red (3 ). . . . . .

(4 ) . . . beef. . .

stewardess No. 10 Service Time : 6 : 30pm

Message Two. Questions 5-8

NEW ACCOUNT REGISTRATION

Name : Lilian . (5). . . Open Date : 3rd ,Feb.

. Account Type : (6). . . account

Deposit Amount : (7) . . . . . .

參考答案：

PART ONE

Question 46

(Sample for reference)

To : Emily

As on one in the office has been to Italy, it will be a good idea to visit it. We may stay in the Grand Palazzo Hotel and the telephone is 809. 775. 3333. Please contact them to get further information.

PART TWO

Question 47

(Sample for reference)

How to improve Quality Management System with limited capitals? That is the key to

success. After careful study of IBI Inc 'our main competitor ,we find that they spend some money in Customer Service and Vender inspections which are vital to Quality Management. As we know, softwares are developed quickly. Customers and venders know clearly what they need. Therefore, we should develop programmes based on information through Customer Service and Vender inspections. Another fact with our attention is that although IBI Inc.'s Plant productivity is not high, they can sell out their new, high-quality softwares quickly as they have a very good Quality Control System. Therefore, we should adjust the capitals.