Part One

Questions 1 to 12

Message One

Questions l to 4

M1 : Hello !

F1 : May I speak to Mr. Golden ,please?

M1 : This is he.

F1 : Good morning, Mr. Golden. This is Mary Thomson from INA Industries. Our company is going to buy 3 486 model computers.

M1 : 256K on hard drive models or 256k optional on base models?

F1 : Have you got any suggestions?

M1 : The kind of 256K on hard drive models are suitable for general use. And the 256K　optional on base models is available upon request. It's a bit more expensive.

F1 : I think I will buy the former, 256K hard drive model.

M1 : Ok! When do you want them? We have this computer in stock.

F1 : That's fine. I hope the computers will arrive on Friday morning.

M1 : Friday morning. Where is your company located?

F1 : NO. 21 Rose Street ,near the Fashion Store.

M1 : And your telephone number is. . . . . . ?

F1 : 72188155. Thank you.

M1 : Thank you for your business.

Message Two

Questions 5 to 8.

F1 : Hello. Springfield Health Centre. Can I help you?

M1 : Yes. I'd like to speak to Dr. Good man's receptionist ,please.

F1 : Yes .

M1 : This is David Parker. I have been having some chest pains recently.

F1 : Well ,Mr. Parker. What can I do for you?

M1 : I would like to make an appointment to see the doctor.

F1 : Yes. Would Thursday morning suit you?

M1 : Thursday is the 20th of April. Ok. At what time?

F1 : Is 9 : 30 ok for you?

M1 : Yes , that's fine.

F1 : What's your name again please?

M1 : David Parker. D-A-V-I-D , P-A-R-K-E-R.

F1 : Thank you. Dr. Goodman will see you at 9:30 on Thursday

Message Three

Questions 9 to 12.

F1 : Good morning ,this is Burt's Bicycle Rental.

M1 : Good morning ,miss. A friend of mine suggested I call you to hire some bikes.

F1 : Oh ,yes. A lot of people do this these days.