The business Master Class
　　Arrangements for participants
　　1 The event will take place over
　　2 Seminar organized by
　　3 The title of the last session will be
　　4 To use the New City Hotel car park， delegates must obtain a
　　Dr Sangalli
　　5 Dr Sangalli has advised many
　　6 The name of his consultancy is
　　7 He is the author of
　　8 In Europe， he is the best-known The Business Master Class
　　9 to become more
　　10 to establish new
　　Two outcomes of session：
　　11 design your own
　　12 take away documents containing actual
　　Part two
　　Questions 13-22
　　●You will here five different business people talking about trips they have recently been on.
　　13
　　14
　　15
　　16
　　17
　　A to supervise staff training
　　B to hold job interviews
　　C to introduce new policy
　　D to visit possible new premises
　　E to observe working practices
　　F to meet a new manager
　　G to sign a new contract
　　H to deal with a complaint
　　Task two-problem
　　●For question 18-22， match the extracts with the problem， listed A –H
　　●For each extract， choose the problem described
　　● write one letter （A-H） next to the number of the extract
　　18
　　19
　　20
　　21
　　22
　　A I forgot a document
　　B My hotel was noisy
　　C I was late for meeting.
　　D I didn‘t understand some figures.
　　E The service at my hotel was bad.
　　F I had some wrong information
　　G I didn‘t have an interpreter.
　　H I experienced computer problems.

　　PART THREE
　　Question 23-30.
　　●You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins， a company which manufactures children‘s clothing.
　　23 What is said about the ownership of Jenkins？
　　A the founder has sold the company to someone else.
　　B Jenkins has merged with another company
　　C There has been no change of ownership.
　　24 What does the Human Resources manager see as the main external threat to Jenkins？
　　A Their retailers are becoming less willing to pay their prices.
　　B Consumers are buying more top-of-the-range children‘s clothes.
　　C More and more companies are producing children‘s clothes.
　　25 The Human Resources manager sees the company‘s main strength as the fact that
　　A It has several long-term contracts
　　B it makes products of high quality
　　C its distribution system is efficient
　　26 The Human Resources manager believes that Jenkins‘ main weakness at present is that
　　A the machinery is inadequate for current requirements
　　B the management style is out of line with modern demands
　　C the relation between management and workers are poor.
　　27 According to the Human Resources manager， why do many machinists choose to leave？
　　A They think that they can get better paid work elsewhere.
　　B They feel that too much is expected of them
　　C They lack confidence in the company‘ future
　　28 When working to produce a batch of clothes
　　A each team is responsible for a particular operation
　　B each member of the team produces a complete item
　　C each person carries out one part of the production process
　　29. What change has been made to range of goods？
　　A A smaller number of items is produced
　　B Each item is now made in smaller quantities.
　　C Fewer new styles are introduced each year.
　　30 What is said about the machinists？
　　A More of their work is falling below the required standard.
　　B Some of them are earning less than they used to.
　　C They have to spend longer learning to operate new machines.
　　That is the end of the Listening test. You now have ten minutes to transfer your answers